Clinical Programs

Clinically guided protocols that extend care between visits

Florence supports your patients across care gap closure, transitions of care, and chronic care management. Start with the program that meets your immediate priority, then expand as your needs evolve.
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Care Gap Closure Campaigns
Targeted outreach to close care gaps and keep answering patient questions and concerns 24/7.
AWV
Colorectal Screening
A1C/BP Readings
Well-Woman Visits
Well-Child Visits
Flu Screening
Transitions of Care
Timely proactive support around acute events and discharges from hospital and emergency settings, to reduce readmissions and keep patients engaged.
General TCM Discharge
CHF Discharge
COPD Discharge
ED Discharge
Chronic Care Management
Ongoing, personalized support to help patients manage chronic conditions, improve outcomes, and stay on track.
Diabetes
Hypertension
CHF
COPD / Asthma
CKD
Polychronic
Medication Adherence
Healthier patients.
Stronger communities.
Florence supports your patients across every stage of care.

Care Gap Closure

Annual Wellness Visits
Identifies and engages patients due for an AWV with targeted outreach, reminders, and visit preparation.
+17.7% higher AWV show rate
Well-Child Visits
Engages parents and caregivers to help keep children on track with recommended preventive visits.
+6.4% higher WCV show rate
Well-Woman Care
Supports outreach for annual well-woman care, including cervical and breast cancer screening.
325% Increase in prenatal visits
Colorectal Cancer Screening
Reaches patients due for screening and supports them from outreach through procedure preparation and completion.
20% increase in completed colonoscopies
A1C & BP Readings
Collects patient-reported readings between visits so care teams can identify and act on unresolved gaps.
88% response rate to BP reading requests
Seasonal & Preventive Campaigns
Activates targeted campaigns around flu, immunizations, dental care, and other population priorities.
47% higher dental visit attendance

Discharge and Transitions of Care

General TCM / Post-Discharge
Structured follow-up after discharge to reinforce care plans, identify barriers, support follow-up, and escalate emerging needs.
29% reduction in 30-day all-cause readmissions
CHF Discharge
Condition-specific post-discharge monitoring and support to identify deterioration early and reduce avoidable readmissions.
Up to 56% reduction in CHF readmissions
COPD Discharge
Reinforces symptom monitoring, self-management, and rescue plans following discharge to help patients act earlier when symptoms worsen.
70% reduction in emergency COPD admissions
ED Discharge
Timely follow-up after an ED visit to address unresolved needs, reinforce next steps, and reconnect patients to appropriate care.
66% reduction in emergency attendances
Chronic Care Management

Support patients managing
chronic conditions

Each program is designed around a specific clinical need, with simple outreach, patient response interpretation, and escalation when needed.
Diabetes
Heart Failure / CVD
COPD
CKD / ESRD
Hypertension
Polychronic
Procedure Prep

Proven Outcomes in Diabetes Management

Across diabetes populations, Florence has demonstrated:
55% increase in patients achieving target/moderate A1C control
41% reduction in patients with poor or very poor A1C control
2.2-point average A1C reduction among patients starting with very poor control
64% fewer clinical hours required
10x increase in care-team productivity
Meet Florence
Hi Fred, what was your latest blood glucose reading?
Florence
Hey Flo, it was 100
Fred
That's great, Fred! That's within the normal range of 90-140 mg/dL. I'll check in again tomorrow.
Florence

Proven Outcomes in
Cardiac Care

Across cardiac populations, Florence has demonstrated:
45% reduction in all-cause readmissions
89% improved understanding of heart failure
87% patient engagement sustained over 6 months
87% reported being better able to manage their condition
82% response rate to Florence prompts
Meet Florence
Good morning, Fred! Have you been taking your agreed medication this morning? Please let me know with a YES or NO. If not, go ahead and take it when it's due, Thanks. Flo
Florence
Yes
Fred
Thanks! They work best when you take them right on time as prescribed. Flo
Florence

Proven Outcomes in COPD Care

Amongst COPD populations, Florence has demonstrated:
57% reduction in inpatient bed days
66% reduction in ambulance calls
94% reported improved self-management
83% said Florence helped them remember and follow health advice
100% reported greater confidence starting rescue medication
Meet Florence
Good morning! Is your breathing worse than usual today? Please reply YES or NO. Flo
Florence
Yes
Fred
Thanks for letting me know. Are you more breathless than usual, coughing more, or noticing a change in the amount or color of your phlegm? Flo
Florence

Proven Outcomes in Kidney Care

Across CKD/ESRD populations, Florence has demonstrated:
83% CKD protocol participation
700 patient responses across 30 patients over a 6-month protocol
347 physiologic readings submitted
23 average responses per patient
Meet Florence
Hi Fred. Sometimes people experience swelling when their kidneys aren't working well. Have you noticed any new swelling in your feet, ankles, hands, or face?
Florence
Yes, my feet have been more swollen the last couple of days.
Fred
Thanks for letting me know, Fred. I’ve flagged the change so your care team can follow up. Keep an eye on the swelling and let me know if it gets worse.
Florence

Proven Outcomes in Hypertension Management

Across HTN populations, Florence has demonstrated:
Up to 22 mmHg reduction in average systolic BP among Stage 2 patients
64% reduction in Stage 2 hypertension prevalence
144% increase in patients achieving target blood pressure
88% response rate to BP reading requests
72% of Stage 2 patients improved by at least one BP stage
Meet Florence
Hey Fred, it’s Flo! Time to check your blood pressure. Send me your reading when you’re ready.
Florence
158/96
Fred
Thanks, Fred. That’s higher than your target. Take your usual medication if you haven’t yet, rest for a bit, and I’ll check back in 1 hour.
Florence
Hey Fred, it’s Flo checking back in. Ready to recheck your blood pressure? Send me your new reading.
Florence
136/84
Fred
That’s looking better, Fred. I’ve recorded your reading and I’ll keep checking in.
Florence

Proven Outcomes in Polychronic populations

Across multi-morbidity populations, Florence has demonstrated:
6.2 average comorbidities per patient
77% average response rate
83% responded to more than half of Florence's questions
92% avoided A&E
Meet Florence
MONDAY
Morning Fred! How is your breathing today: better, the same, or worse?
Florence
About the same.
Fred
Thanks, Fred. I’ll keep
checking in.
Florence
WEDNESDAY
Hi Fred. Time for your blood sugar check. Send me your reading when you’re ready.
Florence
162
Fred
Thanks. That’s a little above your target. I’ve recorded it and we’ll keep an eye on the pattern.
Florence
FRIDAY
Quick medication check, Fred. Have you been able to take your medicines as planned this week?
Florence
I missed my evening pills twice.
Fred
Thanks for telling me. What got in the way: forgetting, side effects, running out, or something else?
Florence

Pre and Post Procedure Care

Amongst Procedure prep populations, Florence has demonstrated:
67% reduction in readmissions after cardiac surgery
20% increase in completed colonoscopies
50% reduction in poor bowel preparation
39% reduction in follow-up appointments after ERAS/orthopedic surgery
30% fewer care-coordination hours
Meet Florence
Hey Fred, it’s Flo! Your colonoscopy is in 10 days. I’ll help you get ready so you know what to do and when.
Florence
Great, thank you!
Fred
First, you’ll need a few things for your prep. I’ll send you the list and keep checking in as your procedure gets closer.
Florence
Perfect.
Fred
You’ll need 1 bottle of MiraLAX (238 g) and a small pack of Dulcolax 5 mg tablets (4 tablets).
Florence
patient experience

Simple for patients. Scalable for care teams

No app. No password. No broadband required. Personalized SMS support that fits into patients' everyday lives.
Watch diabetes patient story
“Flo keeps on me.”
“Flo has made my life manageable for my diabetes and helps me keep track of my numbers.”
“Flo makes you feel better and makes you keep going.”
A young female healthcare worker in blue scrubs sitting on a couch and showing information on a tablet to an older woman in a green cardigan inside a bright living room.
Florence is multilingual. Your care team doesn't have to be.
95.7 NPS
 Hypertension program
97%
found Florence easy to use
95%
would recommend Florence
84%
preferred Florence over clinic visits for BP monitoring
91%
would use Florence again
Impact for value-based care businesses

Clinical, operational, and
commercial impact

Florence programs help organizations support patients more consistently while reducing avoidable burden on care teams.
A female doctor in a white coat with a stethoscope talks and smiles with an elderly woman sitting on an exam table, while a nurse in blue scrubs holds a clipboard and stands nearby in a medical office.
Clinical
Improve outcomes, engagement, and earlier identification of risk.
Five diverse healthcare professionals wearing scrubs and lab coats gathered around a table with a laptop, discussing and reviewing documents in a meeting room with whiteboards and notes on the walls.
Operational
Scale outreach and care management without adding unnecessary staff burden.
A female doctor in a white coat is sitting at a desk, pointing to a laptop screen while explaining something to an older man wearing glasses and a green sweater.
Commercial
Reduce avoidable utilization and support value-based care performance.

Find the right program for your population

Talk with our team about the programs, outcomes, and implementation model that fit your organization.
Book a demo
Four medical professionals, including a female doctor in a white coat and three colleagues in scrubs, sit at a table in a meeting room discussing and looking at a laptop, with notebooks and cups on the table and a screen in the background showing protocol review information.
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